llou's Reviews

Ll W. Newcomer.

Disgusted

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Posted 18th April 2016 at 12:40PM by Ll W
I am utterly disgusted with the service received at your store. I was served by the rude Wendy who my family have done business with for many years more recently we had a brought a high end bathroom with the agreement of a bathroom mirror(which was not provided), we could return tile packs unopened (which was not allowed once purchased) and provided with a crushed toilet seat obviously by a truck as it was considerable pressure. On returning the toilet within 6 months she has refused to replace this despite breaching the sales and goods act and claiming it was a year later despite a clear paper trail showing purchase dates. Having worked previously for 8 years within a customer service department at John Lewis it is remarkable to see a company lacking any customer service at all.

On another matter the way I was spoke to by Wendy was appalling. She spoke over me on three occasions to the point I had to ask her to stop interrupting me and let me speak. Despite telling this she continued to interrupt and speak to me like I was simple despite being well educated.
 

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