Tutzys News Reviews

Unit 14, 35-36 Piccadilly Plaza, Manchester, M1 4AJ

1 1 / 10 from 1 Review

AWFUL

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Posted 23rd January 2016 at 6:55PM by tilly J.
Awful experience. Cannot stress how terrible they are. They run a small phone / computer shop in the news agency and I took my phone in there to have the battery replaced. They had my phone for 30 mins and when it came back to me it was broken. The first thing I noticed was that one of the screws had not been put back in the bottom of the phone - so clearly not keen on doing their job properly. Then it started freezing and I couldn't turn it on. I had to keep restarting it. I called them and they said it was nothing to do with them. It continued to freeze, turn itself off and re-start every 5 - 10 minutes. I took the phone back. They took it away and again told me it was "fixed". It immediately turned itself off when I left the shop. I went back in and they would take no responsibility for the fact they had done something to break it. They were rude, abusive and just awful. They made me feel attacked and belittled. They refused to fix the phone. And refused to see it from my point of view -that a perfectly working phone (other than a battery that failed to hold it's charge well) could be with them for 30 mins and come back broken - that there was any connection at all. They considered it a coincidence. When I complained they ignored me, refused to listen and turned to serve other customers instead of solving the issue. They refused to refund the money. The worst customer service experience I have ever had. It left me in tears. DO NOT GO HERE!!!
Rating: 1/10
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